Support

Help for saving, importing, billing, and privacy.

ReciReel is built for non-technical cooks. Start here if a share sheet, import, subscription, or account setting is unclear.

Share sheet

Save from another app

  1. Open the public cooking video in Instagram, TikTok, or Facebook.
  2. Tap Share.
  3. Choose ReciReel. If it is hidden, tap More and add it.
  4. Review the disclosure and continue the import.
Paste link

Import inside ReciReel

  1. Copy a supported public cooking video link.
  2. Open ReciReel and tap Import Recipe.
  3. Paste the link.
  4. Tap Import Recipe and continue.
FAQ

Common launch questions.

How do I save a recipe from another app?

Open the cooking video, tap Share, choose ReciReel, and confirm the import in ReciReel. If ReciReel is not visible, tap More in the iOS share sheet and add ReciReel once.

Can I paste a link instead?

Yes. Open ReciReel, tap Import Recipe, paste the supported source link, then continue the import.

What sources are supported at launch?

ReciReel is focused on supported public cooking video links from Instagram, TikTok, and Facebook. Generic pages, private posts, deleted posts, unsupported source shapes, and links without enough cooking evidence may fail.

Why did an import fail?

Common causes include private posts, deleted posts, unsupported non-video surfaces, platform access limits, a source with too little recipe detail, or a temporary AI processing failure.

What happens when I import?

ReciReel may send the shared source link, text, caption, video, or frames to Google Gemini to build the recipe. ReciReel does not send your account, library, notes, Apple ID, or purchase data to Gemini.

How do free imports work?

Free includes 3 starter imports total. After that, you get 1 new import each month. Unused imports do not carry over. Plus includes 50 imports per month.

How do I cancel Plus?

Subscriptions are managed by Apple. Open iPhone Settings, tap your name, tap Subscriptions, choose ReciReel, and cancel there.

How do refunds work?

Apple handles App Store refund requests. Visit reportaproblem.apple.com with the Apple ID used for the purchase.

How do I delete my account?

Open ReciReel, go to Profile, scroll to Privacy & Data, and tap Delete My Account. Account deletion permanently removes your saved recipes and account data.

Can creators request removal?

Yes. ReciReel preserves source attribution and supports creator/source takedown requests. Email support@recireel.com with the source URL and details.